Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21^st-century luxury with oriental charm. Above all, mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is a private and smart metropolitan retreat, mixing Qatari-impacted legacy with a present-day plan. Situated in the core of Msheireb Downtown Doha, inside strolling distance to Souq Waqif, the Historical center of Islamic Workmanship, and a brief distance to the business region, West Cove.

At Mandarin Oriental, Doha we invite associates with the enthusiasm to convey the best assistance and surpass our visitor's assumptions.

JOB DETAILS

Chief Concierge

Main Responsibilities
Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
Provide a daily list of to the Front Office Manager and Hotel Duty Manager of transportation reservations
Provide guests access to all Doha has to offer within the scope of availability
Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
Communicate all important details to management and colleagues
Maintain a clean, neat, and organized concierge desk
Maintain a daily sheet (via GoConcierge) of all guest requests, reservations, and confirmations for guests and keep track of all reports
Train, direct and supervise the Concierge's daily operation of the department
Have in-depth knowledge or access to information regarding directions, travel time, cost, and various forms of transportation in the city
Requirements
High School Diploma or equivalent
Bachelor's Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
Minimum 5 years of experience working in a 5-star hotel environment
A minimum of 3 years of Concierge experience in a luxury hotel
Strong command of MS Office products, GoConcierge, and Hotsos
Previous experience working in the Middle East Region is an advantage
If you are interested in joining our team apply today!

: Chief Concierge

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Assistant Chief Steward

Main Responsibilities

Assisting the Chief Steward to oversee all operational and administrative aspects of the stewarding department to support Food & Beverage and Culinary as appropriate and be able to prioritize the required level of engagement in all areas depending on business volume and other related parameters
To encourage proactive, efficient, outsourcing and effective inter-departmental communication within and beyond the F&B and culinary division in order to promote a climate of teamwork and enthusiasm
To handle administrative duties such as scheduling, outsourcing evaluations, logbook reports, and control of outsourcing payroll according to the budget line
To monitor and control the cleanliness of all the back-of-house areas and perform walkthroughs with the night cleaner supervisor to review the cleaning results
To ensure stewarding outsource personnel performs their jobs in achieving a clean, hygienic, and safe environment in all back-of-house areas
Oversee the removal of garbage and its disposal through Envac Waste Management System
Liaise with engineering colleagues to ensure that all cleaning machines, dishwasher machines, and any other related equipment are properly maintained and in good working order
To assist the Chief Steward to conduct counseling and disciplinary action as appropriate in accordance with Mandarin Oriental procedures
Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team
Delegate tasks to the supervisor to make sure the daily operational requirement is accomplished.

Requirements

High School qualification or equivalent
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
A minimum of 2 years of experience as Assistant Chief Steward or 4 years of experience as Supervisor Steward in a high-end five-star luxury hotels
Work experience in at least one of the following countries in the Middle East: UAE, Bahrain, Saudi Arabia, and Qatar is preferred
Certified supervising food safety in catering level 3 or Serve Safe certificate is preferred

If you are interested in joining our team apply today!

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Doorman

Main Responsibilities

Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door
Assist guests with luggage and load luggage onto carts for bellman delivery including providing baggage checks for guests
Assist guests with car doors
Responsible for the flow of street traffic outside the hotel
Maintain the cleanliness of the entrance
Maintain complete knowledge and comply with all hotel departmental policies and procedures
Remain in the assigned postposition, maintaining a correct stance
Ensure Bell carts, Carpets, and all other supplies and equipment are at all times aligned correctly at the Front Door
Assist guests in locating and retrieving lost luggage
Assist guests in getting taxis

Requirements

Senior School qualification or equivalent
Minimum 2 years of experience working in a 5-star hotel environment.
A minimum of 1 year of Door or Bell experience

If you are interested in joining our team apply today!

Doorman

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Executive Housekeeper

Main Responsibilities
Lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives
Ensure that departmental levels of KPIs are in line with hotel objectives
Prepare monthly departmental forecasts and yearly budgets together with Director of Rooms
Interview and recruit colleagues as per job specifications and form an efficient and motivated housekeeping team
Monitor daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Housemen, Public Area, Uniform / Laundry Attendants,the and Office Coordinators
Attend managerial meetings if requested and participate actively in achieving productive results
Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards
Spot check on public areas, the laundry operation, and uniform room
Spot check on the lost & found items, at least twice a month, to ensure that system is used correctly and items are stored as per policy
Conduct daily meetings with Managers and Supervisors to address any challenges or to appraise the team
Requirements
Senior School qualifications or equivalent is mandatory
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
Minimum 3 years of experience working in a 5-star hotel environment
A minimum of 3 years of housekeeping experience on a the managerial level
Minimum of 2 years previous Executive Housekeeper experience required
Front office knowledge is mandatory
If you are interested in joining our team apply today!

Executive Housekeeper

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Izu Restaurant Manager

Main Responsibilities

Oversee all operational and administrative aspects of Izu and be able to prioritize the required level of engagement in areas depending on business volumes and other related parameters. This includes Izu Terrace, Ground Floor, First Floor, and Secret Bar.
Create and maintain a great synergy between Izu and Izu Bistro to assure maximum efficiency
Supervise the maintenance and cleanliness of the restaurants at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues
Work closely with the respective Chef de Cuisine to plan menus, prices, and promotional events for the restaurants
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards, and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
Observe all aspects of the business forecasts and plan effectively to make the most efficient arrangements for manpower, equipment, and supplies accordingly
Monitor the monthly P&L and carry out regular detailed analyses of outlet-related financial information
Observe the competition, current market and international trends, prices with the market, and other new ideas and react accordingly
Provide leadership, direction, and support to all Restaurant colleagues at any time
Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants
Handle effectively any kind of customer complaints verbal or written

Requirements

High School qualification or equivalent
Degree or Higher National Diploma in Hospitality/Hotel/Business Management
Experience as a restaurant manager of 2 years in a high volume restaurant with the highest levels of service is preferred
International work experience in at least two of the following regions: Asia, Europe, North America, and preferably the Middle East
Ability to work long hours with a strong focus on operational excellence
Solid knowledge of Fine Dining service procedures and standards as well as casual dining procedures
Proven ability to successfully support, motivate and lead a large and diverse team
Excellent verbal and written communication skills in English
Verbal and written communication skills in Arabic or other languages are preferred
Ability to oversee a large and complex area and to work in an outdoor environment in a hot climate

If you are interested in joining our pre-opening team apply today!

Izu Restaurant Manager

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Z

Spa Therapist

Main Responsibilities

Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager
Keep the work area clean, neat, and hygienic at all times
Ensure that a high standard of service is maintained throughout the Spa
Assist in the operations of all spa & wellness departments as required:
- Spa Treatment Rooms
- Spa Reception
- Spa Retail
- Spa Pantry
- Consultation Lounge
- Spa Thermal & Changing Facilities
- Tea Lounges
Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift
Will be expected to assist and perform various demonstrations and events
Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager

Requirements

Senior School qualification or equivalent is a must
Beauty School graduate will be preferable
CIBTAC/CIDESCO qualifications will be an advantage
Minimum 2 years of experience working as a Spa Therapist/Beautician
Previous experience working in a 5-star hotel environment will be an advantage

If you are interested in joining our team apply today!

Spa Therapist

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Z

Spa Assistant Manager - Treatments

Main Responsibilities

Review standards, procedures, and operational status
Coordinate scheduling of duty rosters, annual leave, and bank holidays for Spa therapists
Review treatment rooms which include: treatment trolley, closets millwork, linens, treatment beds, and equipment upkeep on a daily basis to ensure all standards are met
Responsible for motivating retail sales and ensuring that all sales are recorded accurately
Responsible for timely documentation and the discipline of colleagues in accordance with progressive discipline procedures outlined in the Human Resources Strategic Policy
Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIPs
Professional treatment room inventory checks
Professional product inventory checks
Accountable for all professional stock in the spa and store room
Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential

Requirements

Vocational Diploma in Body & Beauty therapy is beneficial
Good knowledge of years of computer systems is a must
Prior experience with the SpaSoft system will be an advantage
Minimum of 5 years experience in the role of therapist/beautician
Previous experience working in a 5-star hotel environment is a must

If you are interested in joining our team apply today!

Spa Assistant Manager

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Painter

Main Responsibilities

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Engineering Department Strategic Policy
Preparing painting surfaces by washing walls, repairing holes, or removing old paint
Mixing, matching, and applying paints and other finishes to various surfaces
Providing decorative and faux finishes as the project requires
Handling planning and prep work in an efficient manner
Preparing the surrounding area by covering with cloth or plastic to prevent messes
Respond and attend to repair requests
Welcome and acknowledge all guests according to company standards, anticipate and address guests

Requirements

A formal qualification in Painting
A painter works with a team, so it is vital that he/she is open to working in a team-oriented environment contributing his/her skills to the project, and open to giving a hand whenever there is a need
A minimum of 1-3 Years of industry experience in a similar role in a luxury hotel or cruise ship is a must.
Should possess an excellent command of English (written and oral) – Fluency in other languages will be a definite advantage
Multi-skill trade will be a definite advantage.
Demonstrates experience and knowledge when planning and executing work so that it is completed in a professional manner without disturbance to guests or operating departments.
Demonstrates competence in the efficient and effective repair, maintenance, and operating procedures to comply with MOHG and regulatory requirements as well as sound engineering practices

If you are interested in joining our pre-opening team apply today!